APAC CRM Intern in the Professionally Connected Commerce Team

Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices markets and have the skills and resources to tackle the world's most pressing health issues.

APAC CRM Intern in the Professionally Connected Commerce Team

(July 1 - Dec 31, 2022, Full time Internship, Monday- Friday)

(Non-credit bearing internship- Requires LOA OR Credit bearing internship)

Faculty / Course Preferred:

Business

Job Description:

Objective:

To learn the CRM landscape and join the team in driving activation and adoption improvement initiatives across the region

Area to be covered:

· Business performance analysis and reporting

· Consumer & professional lifecycle journey

· Loyalty content management

· User experience improvement

Curriculum:

1. Support CRM activation and adoption program evolution – document lifecycle journey blueprints, communication templates, consolidate benchmarks, test and learn results and automation activities across region

2. Get exposure to CRM performance dashboarding and support dashboard and report iterations and update ongoing business needs to data and technology teams, for continuous improvement of CRM performance data views.

3. Support implementation of user experience initiatives (UI/UX upgrade) for native app loyalty program

4. Support admin management of mobile measurement platform (user management, period review of user adoption, update integrated media partner, conversion events)

5. Document user guides to contribute to regional resource tool kits

Support and participate in business user testing activities for regional projects, in collaboration with markets.

Interested parties, please click on APPLY button.

Alternatively, you can share your CV at KWong38@ITS.JNJ.com

EA License: 94C3609 

Reg No: R21100484