Customer Service Executive

Customer Service Executive

1 year contract, potential to renew/convert

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining our client Johnson & Johnson

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Johnson & Johnson WORKSENSETM (via Randstad Sourceright) is responsible for finding, engaging, and contracting talent for the Johnson & Johnson contingent workforce.

About Johnson & Johnson

At Johnson & Johnson, they believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care. ​

As an equal opportunity employer Johnson & Johnson value diversity at their company. They don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Summary:

We are seeking a dynamic and detail-oriented Customer Service Executive with data analytical background to join our team. The ideal candidate will be responsible for providing value-added customer service to our customers and internal stakeholders.

They will handle customer orders inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Job Description:

·       Identify gaps and opportunities to enhance Customer Service efficiency & productivity. Proactively drive process standardization and automation.

·       Responsible for the entire order fulfillment process and liaise with other functional departments to achieve on time delivery.

·       Attend and ensure all customer enquiries, orders, service needs, and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department in accordance with established J&J processes and policies.

·       Ensure all customer service activities are kept up to date including documentation and record keeping, are conducted within the framework of the J&J Code of business conduct and applicable laws.

·       Meet daily KPIs requirement.

·       Provide timely and accurate order transaction report to internal or external customer upon request.

·       Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.

·       Equip with company’s products and services knowledge.

·       Escalate all Product Complaints accordance to J&J reporting complaint SOP.

·       Support compliance, internal control and audit activities.

·       Support ad-hoc project initiatives.

Qualifications & Experience and Skills Required:

• Bachelor of business/science in Business/ Supply Chain/ Logistics minimum 1 year of working experience in customer service, order processing, shipping or logistics.

·       Additional data analytical, accounting knowledge and skillset is a plus.

• Detail oriented, Customer-centric, Critical-thinker, Problem-solver, Process driven, Multi-tasking and work well under pressure.

• Initiative and passionate to learn and grow in a dynamic environment.

• Customer order process and SAP/ERP knowledge.

·       Computer literate with good knowledge of using MS Office and strong analytical skills.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at joleyn.chin@randstadsourceright.com.sg

EA License: 94C3609

Reg No: R1440247