Outbound Customer Service

Outbound Customer Service

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining our client Johnson & Johnson

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Johnson & Johnson Worksense Singapore (via Randstad Sourceright) is responsible for finding, engaging, and contracting talent for the Johnson & Johnson contingent workforce.

About Johnson & Johnson

At Johnson & Johnson, they believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care. ​

As an equal opportunity employer Johnson & Johnson value diversity at their company. They don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Purpose:

Outbound Customer Service will be responsible for overseeing all franchise order processing of outbound deliveries, managing exceptions related to outbound deliveries and providing all the necessary details and analysis related to outbound shipments to affiliates..

1. Outbound Management

• To Provide timely Outbound delivery to 3PL (third-party logistics) to facilitate Goods Issue.

• Communication for not available items during outbound delivery creation.

• Manage exceptions related to outbound delivery execution at 3PL, as per agreed procedure and approvals.

• Data validation and recording of all the Outbound NCRs raised by 3PL.

• Preparation and circulation of Outbound related dashboard as per agreed timelines.

• Backorder management: open requirement which cannot be serviced during delivery creation, will fall under backorder processing. Outbound analyst to manage Backorder processing as per defined procedure.

• Communication related to Backorder management and Outbound processing to relevant stakeholders.

• Prioritization and scheduling of Outbound deliveries for optimized order to border lead time

for affiliates

• Stop-shipment coordination for Traceability and various analysis

2. Customer complaint resolution:

• Handling of Customer complaints: communication with affiliates and 3PL, complaints

closure with help of 3PL.

• Record of Credit/debit notes, if any, for affiliate returns

3. Back up for Outbound Analyst

Authorities:

• PO (purchase order) processing process in Ariba

Qualification:

• Preferably Diploma in related field.

• Minimum 1 year experience in Customer service/ Data management.

• Supply chain related educational qualifications and work experience will be preferred.

Technical Skills:

• Excellent analytical ability

• Customer (internal and external) driven approach.

• Good skills in Microsoft Excel and Microsoft PowerPoint.

• Candidates with system Knowledge (SAP/ databases/ Business Intelligence tools) will be preferred

• Mastering complexity: Autonomy, Managing complexity/technical accountability.

• Scheduling and prioritization.

• Result Orientation

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at joleyn.chin@randstadsourceright.com.sg

EA License: 94C3609

Reg No: R1440247